Michael Porter

Head of Field Services InstaLILY AI

Michael Porter leads Field Services at InstaLILY AI, where he works with service organizations to apply AI to practical challenges across technical support, field operations, and sales. Before joining InstaLILY, Michael spent seven years at Interplay Learning, working with organizations to develop their skilled-trades workforce. That experience shaped his interest in what makes a great technician: technical knowledge, sound judgment, clear communication, and the ability to earn a customer's trust. His work today focuses on helping frontline teams access expertise when they need it - from troubleshooting and parts identification to customer conversations and follow-through. He also helps service businesses turn that knowledge into better outcomes for their people and customers.