Isha Chen

National Vice President - Field Service Nihon Kohden

Isha Chen is the National Vice President of Field Service at Nihon Kohden America, where she leads nationwide field service operations supporting patient monitoring, networking, and ventilator technologies across the U.S. With more than 15 years of experience in healthcare technology and service leadership, she has held roles spanning field service, lab automation, service sales, and operational strategy.

Prior to Nihon Kohden America, Isha held leadership positions at BD (Becton Dickinson), where she focused on service growth, operational transformation, and customer experience initiatives. She is passionate about building scalable service organizations, developing high performing teams, and helping transform service operations into strategic business drivers.