Bill Schmelzer

VP, National Field Support Smart Care Solutions

Bill brings over 25 years of leadership experience spanning the hospitality industry, Ecolab, and Smart Care Solutions, with a proven record of driving growth, operational excellence, and customer satisfaction across Field Service, Sales, Operations, Supply Chain, IT, and Acquisition Integration.

In his current role as Vice President, National Field Support at Smart Care Solutions, Bill oversees all post-sales functions from customer onboarding through invoicing and collections. He aligns people, processes, and technology to elevate the customer and technician experience while optimizing business outcomes.

A Lean Six Sigma Green Belt and Certified Scrum Product Owner, Bill is recognized for leading enterprise transformation initiatives, building high-performing teams, and developing scalable, data-driven improvements. His foundation in hospitality continues to inform his customer-centric, service-oriented leadership approach.