The future of service is bigger than the field. Connect with senior service leaders in an intimate, invitation-only setting to share ideas on building stronger teams, adopting tech with fewer headaches, and turning service into a revenue driver.
2026 Speakers
See AllConnect with senior service leaders through closed-door discussions about what’s working, what’s not, and real-world lessons you can act on.
Stephanie Peters
Global Head of MTS, Technical Services & Sustainable Operations
JLL
Haroon Abbu
SVP, Digital Technology & Data Analytics
Bell & Howell
Jeppe Johansen
Managing Director, North America
SMA America
Dr. Lisa Ferlita
General Manager, Asset Management Services, Instrument Enterprise Services (IES)
Thermo Fisher Scientific
Steve Tungate
VP/GM, SCM, Service, Technical Support and Innovation
Toshiba America Business Solutions
Isha Chen
National VP, Field Service
Nihon Kohden
Emrah Ercan
VP & Head of Service- North America
Hitachi Energy Solutions
Lukas Jacobson
VP of Sales
Shermco
Advisory Board
Our esteemed Advisory Board makes sure you go beyond one way-learning by helping build a program where conversation and peer exchange are at the center.
Adam Gloss
Former Chief Operating Officer
Impel
Cathy Klein
Global Leader – Transformation and Strategy
Sensormatic
Troop Aschenbeck
Head of Supply Chain and Repair Centers
Alcon
Chetan Makam
SVP and General Manager, Global Blood Solutions
Terumo Blood & Cell Technologies
Jason Hamm
VP, Head of Construction and Engineering, North America
Ericsson
Go Beyond
Eligibility Criteria
Attendees are senior-level service executives, selected based on their leadership roles to foster meaningful peer-to-peer interaction.
Factors considered include:
- Holding a C-level, SVP, VP, or Director level position
- Organization's annual revenue of $300 million or above
- Must work for a service-driven organization or manufacturer
A Curated Experience
EXPERIENCE
Depth Over Scale
MEETINGS
1:1 Meetings
EVENTS
Connection Over Crowds
Service Next Community in Numbers
25%
C-Level/President
20%
SVP/VP/Head
10%
Head of
45%
Director
40%
Service Leadership
36%
Field Service
15%
Operations / Logistics
9%
Customer Care / Success
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